1. Information We Collect
Jiffys Assistance ("we", "our", "us") collects the following information when you use our mobile application and website:
- Account Information: Name, email address, phone number, and password when you create an account.
- Location Data: Real-time GPS location to connect you with nearby service providers and provide accurate ETAs. Location is collected when the app is in use and, for service providers, when background location is enabled during active shifts.
- Vehicle Information: Make, model, year, and color of your vehicle when requesting services.
- Payment Information: Credit/debit card details processed securely through Stripe. We do not store full card numbers on our servers.
- Photos: Service completion photos, profile pictures, and identification documents uploaded for verification.
- Usage Data: App interaction data, device type, operating system, and crash reports.
2. How We Use Your Information
- To provide and improve our roadside assistance, mobile mechanic, and delivery services.
- To match you with available service providers based on your location.
- To process payments and handle billing.
- To verify the identity of service providers through background checks.
- To communicate with you about your service requests and account.
- To ensure safety through photo proof of service completion.
3. Information Sharing
We do not sell your personal information. We share data only with:
- Service Providers: Your name, location, and vehicle info are shared with your assigned provider only after they accept your job.
- Payment Processors: Stripe processes your payment information securely.
- Background Check Services: Provider identity information is shared with Checkr for background verification.
- Law Enforcement: When required by law or to protect safety.
4. Data Security
We use industry-standard encryption (TLS/SSL) for data in transit and at rest. Payment data is handled by PCI-compliant processors. Access to user data is restricted to authorized personnel only.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting support@jiffysassistance.site. You can also disable location permissions in your device settings, though this may affect service functionality.
6. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.
7. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: support@jiffysassistance.site
Phone: (260) 218-3536
Website: jiffysassistance.site